HOW DO WE PROCESS PERSONAL DATA?
We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we also use your email address to send the newsletter to you. We will automatically send you status messages from hetzner-status.de if you have previously changed your settings on our customer administration interface in which you request these messages. We also save and process data that job applicants provide us as part of the job application process.
WHAT CATEGORIES OF DATA DO WE COLLECT?
Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.
In particular, we save the following data from you.
CAREER PORTAL
If you send us job application documents such as your resume, references and cover letter, we will save and process these pieces of data. Application documents from job applicants that do not result in hires are deleted after 6 months. If you wish to be considered for future job openings and you consent to a longer storage period, your application documents will be deleted after 24 months. With applications that result in hires, the documents are forwarded to our HR department. The legal basis for the processing of your personal data in the job application process is Art. 6 (1) lit. b GDPR.
WHO WE FORWARD YOUR DATA TO
External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data.
PAYMENT
While you paying you can select the provider you want to pay with, they store your data externaly so we dont have access to it.
DEBT COLLECTION AGENCY
If you as a customer fail to pay your invoices on time, your necessary data are passed on to an external debt collection agency.
THIRD COUNTRIES
Data is transferred to third countries in adherence to the legally regulated admissibility requirements. We will not transfer your data to a third country if it does not serve the purpose of performing our contract with you; if we have no consent from you; if the transfer is not necessary to assert, exercise or defend legal claims; and if there are no other exceptions. We will only transfer your data to a third country if there is an adequacy decision in accordance with Art. 45 GDPR or appropriate safeguards in accordance with Art. 46 GDPR.
WHERE DO WE PROCESS YOUR DATA?
We process your data exclusively on our servers in germany, finland and america.
COOKIES
"Cookies" are small files that are stored on a user's computer. Cookies can store different kinds of data. Cookies are primarily used to store information about users. They are stored on the users' devices during and/or after users visit a website or online store. "Temporary cookies", "session cookies", or "transient cookies" are cookies that are deleted after users leave an online store and close their browsers. With such cookies, for example, the content of a shopping basket can be stored in an online shop or a login bottleneck. However, other cookies are referred to as "permanent" or "persistent" and remain stored even after the browser is closed. For example, users' login status can be saved when they visit a shop after several days. Likewise, permanent cookies can measure the "range" of a website (where the users are geographically located) or information on the users' interests. This information is used for marketing purposes. "Third-party cookies" are cookies that are offered by the original providers (who operate the online store or website) to other parties. (If the original provider is the one using the cookies, they are often called "first-party cookies").
LIVECHAT
We use the chat Tidio to provide technical support for some customers. Every time that a customer accesses this chat support service from our website, we collect and store data from the chat for web analysis and to actually operate the live chat system itself. This allows us to create user profiles with pseudonyms so that we can operate the chat and analyze visitor behavior. We can also improve our support systems, online shop, and user experience. We run Livehelperchat from our own servers and do not transfer your data to third parties.
YOUR RIGHTS
You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.
You have the right to lodge a complaint about the processing of your personal data by us to a supervisory authority for data protection.
VOLUNTARY NATURE OF DATA PROVISION
There is no statutory obligation for you to provide your data to PBACS. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.